Terms of Service

**Effective Date: September 5, 2026**

By placing an order with Black Hills Card Shop, you acknowledge that you have read, understood, and agreed to the following terms and policies.

**All sales are final. Black Hills Card Shop does not accept returns, exchanges, or refunds for change of mind, buyer's remorse, duplicate purchases, incorrect selections, or failure to review a listing before placing an order.**

Please carefully review the product title, description, quantity, edition, language, set, and other listing information before completing your purchase.

Because collectible trading cards and sealed products can fluctuate substantially in value, we do not accept returns or provide refunds based on changes in market value after purchase.

Opened, unsealed, or altered collectible products are not eligible for return or refund, except where required by applicable law.

Nothing in this policy is intended to waive or limit any rights that cannot legally be waived under applicable law.

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed for fulfillment or shipped, it cannot be cancelled.

If an approved cancellation is issued, any refund will be processed to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

**All product images displayed on the Black Hills Card Shop website are stock or representative images and may not depict the exact card or item being sold.**

⚠️ **PLEASE READ:** Stock images may differ from the card for sale. Check listing details before purchasing.

For certain Pokémon cards, stock images may display a **1st Edition stamp even when the card being sold is not 1st Edition.** The stock image does not determine the edition or variant being sold.

The **product title and written listing description** determine the specific version of the card being offered for sale.

Customers who have questions or concerns regarding edition, printing, language, rarity, condition, centering, surface, corners, edges, or other characteristics are strongly encouraged to **contact Black Hills Card Shop before purchasing.**

Because stock images are not photographs of the exact individual card, they should not be relied upon to determine the exact physical condition of the card being shipped.

Trading cards may have minor manufacturing or handling imperfections, including but not limited to:

• Minor whitening
• Factory lines or print lines
• Centering variations
• Minor edge or corner imperfections
• Surface imperfections
• Printing inconsistencies
• Cutting or alignment variations

Such characteristics may occur during manufacturing and are not necessarily considered defects.

Black Hills Card Shop does not guarantee that any ungraded card will receive a particular grade from a professional grading company.

If you require a specific condition, centering standard, or grading potential, **please contact us before purchasing.**

Dissatisfaction with the condition, centering, surface, corners, edges, print quality, or grading potential of a card is not grounds for a return or refund unless otherwise required by applicable law or the item was materially misrepresented.

Sealed products are sold as received from distributors, manufacturers, or other legitimate sources.

Black Hills Card Shop does not guarantee the contents of factory-sealed products beyond what is represented by the manufacturer.

We are not responsible for:

• Manufacturer collation issues
• Pull rates
• Missing or unusual pulls
• Duplicate cards
• Factory printing defects
• Factory packaging defects
• Factory-sealed products containing unexpected cards
• Changes in market value after purchase

If a factory-sealed product appears to have a manufacturing defect, customers should contact the manufacturer directly when the issue falls under the manufacturer's customer-service or warranty process.

**Opening a sealed product does not create a right to return it because the contents were not as expected.**

The value of collectible cards and sealed products can change rapidly.

Black Hills Card Shop is not responsible for changes in market value occurring before or after an order is placed.

Orders will not be repriced, cancelled, refunded, or adjusted because the market value of an item increases or decreases after purchase.

Orders are shipped using the shipping method selected at checkout.

Customers are responsible for providing an accurate and complete shipping address.

Black Hills Card Shop is not responsible for delays, additional shipping charges, or delivery problems resulting from an incorrect or incomplete address provided by the customer.

Shipping times are estimates and are not guaranteed unless specifically stated otherwise.

Carrier delays, weather, holidays, service interruptions, and other circumstances outside our control may affect delivery times.

If tracking shows that an order was delivered but the customer cannot locate the package, the customer should first check with household members, neighbors, building management, and the carrier.

Black Hills Card Shop may assist with contacting the carrier when appropriate, but delivery confirmation is considered evidence of delivery.

For packages that are lost or damaged during transit, customers should contact us as soon as possible after the expected delivery date.

We may request photographs, tracking information, packaging, or other documentation necessary to investigate a claim.

Any refund or replacement for a shipment lost or damaged in transit is subject to the applicable carrier claim process and circumstances of the shipment.

If you receive an item that is materially different from what you ordered, or an item is missing from your shipment, contact Black Hills Card Shop **within 48 hours of delivery.**

Please provide:

1. Your order number 2. A description of the issue 3. Clear photographs of the items received 4. Photographs of the shipping package and label 5. Any other information reasonably requested by Black Hills Card Shop

Do not discard the packaging until the matter has been resolved.

If Black Hills Card Shop determines that an error was made on our part, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Black Hills Card Shop does not guarantee that an ungraded card will receive any particular grade from a third-party grading company.

For graded cards, the grade displayed is the grade assigned by the applicable grading company.

Unless otherwise stated in the listing, products sold by Black Hills Card Shop are represented as authentic products obtained through legitimate channels.

For certain high-value orders, Black Hills Card Shop may require additional verification before shipment.

This may include verification of billing information, shipping information, payment information, or other information reasonably necessary to prevent fraud.

We reserve the right to cancel and refund an order when we reasonably believe the transaction may be fraudulent, unauthorized, or otherwise presents an unacceptable risk.

Customers agree not to initiate a fraudulent or unauthorized payment dispute or chargeback after receiving an order that was properly fulfilled.

If you believe there is a legitimate issue with an order, please contact Black Hills Card Shop so we have an opportunity to investigate and resolve the matter.

Black Hills Card Shop reserves the right to provide relevant order information, shipping records, tracking information, photographs, communications, and other documentation to payment processors, financial institutions, or other appropriate parties when responding to a payment dispute.

Black Hills Card Shop makes reasonable efforts to ensure product descriptions, availability, and prices are accurate.

In the event of an obvious pricing, listing, inventory, or typographical error, we reserve the right to cancel the affected order and issue a full refund to the original payment method.

If an item becomes unavailable after an order is placed due to an inventory discrepancy, we may cancel the affected portion of the order and issue an appropriate refund.

Black Hills Card Shop may establish purchase limits on products, including limited-release, high-demand, or allocated products.

We reserve the right to cancel orders that violate stated purchase limits, including orders placed through multiple accounts or transactions for the purpose of circumventing purchase restrictions.

Adding an item to a cart does not guarantee that the item will remain available until checkout is completed.

An order is not considered accepted until it has been successfully processed and confirmed by Black Hills Card Shop.

We reserve the right to cancel an order when an item is unavailable, incorrectly listed, or affected by an inventory discrepancy.

Promotional offers, discounts, giveaways, and special events may have additional terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers and have no cash value.

Black Hills Card Shop reserves the right to modify or terminate promotions when necessary.

Giveaway eligibility and prize requirements will be stated in the applicable promotion.

Black Hills Card Shop gift cards may be purchased and used toward eligible purchases from Black Hills Card Shop.

Gift cards do not expire and do not lose value over time.

Gift cards are not redeemable for cash, except where required by law. Gift cards cannot be used to purchase other gift cards.

Gift cards cannot be replaced if lost, stolen, damaged, or used without permission, unless required by law.

Gift cards may not be resold or transferred for unauthorized commercial use.

If an order paid for with a gift card is refunded, the refund may be issued back to the gift card or as a replacement gift card, unless otherwise required by law.

We may refuse or cancel a gift card transaction if we suspect fraud, unauthorized use, or other unlawful activity.

Customers are responsible for:

• Reviewing product listings before purchase
• Selecting the correct products and quantities
• Providing an accurate shipping address
• Selecting the appropriate shipping method
• Inspecting orders promptly upon delivery
• Contacting Black Hills Card Shop within the applicable reporting period if there is an issue

Black Hills Card Shop reserves the right to modify these policies at any time.

Policy changes will apply to orders placed after the updated policy becomes effective.

The policies in effect at the time an order is placed will generally govern that order, subject to applicable law.

If you have a question about an order or believe there is an issue with your purchase, please contact Black Hills Card Shop using the contact information provided on our website.

Please include your **order number** whenever contacting us about an existing order.

This policy is intended to establish the general terms under which Black Hills Card Shop sells collectible products online. Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded, restricted, or waived under applicable federal, state, or local law.

**By completing a purchase, you acknowledge that you have had an opportunity to review these policies and agree to the terms applicable to your order.**