Refund & Return Policy

**Effective Date: September 5, 2026**

Black Hills Card Shop does **not accept returns, exchanges, or refunds** on purchases except as specifically described below or where required by applicable law.

Because trading cards and collectibles are subject to changing market values and individual opinions regarding condition, we do not issue refunds for:

• Change of mind or buyer's remorse
• Changes in market value
• Condition, centering, surface, corners, or edges
• Grading results or grading potential
• Pulls or contents of sealed products
• Duplicate purchases
• Incorrect product selection by the customer
• Failure to read the product listing or policies before purchasing
• Opened, unsealed, or altered products

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards cannot be replaced if they are lost, stolen, or used without permission. Gift cards may only be used for purchases from Black Hills Card Shop and cannot be used to buy other gift cards.

If a package is lost or damaged while in transit, please contact us as soon as possible.

Black Hills Card Shop may work with the shipping carrier to file a claim when insurance or other applicable coverage is available.

**If a shipment is confirmed lost and a carrier claim or insurance claim is approved, Black Hills Card Shop may issue a refund or replacement at our discretion, subject to the amount recovered through the carrier or applicable insurance coverage.**

We cannot guarantee a refund or replacement for a package until the carrier claim has been investigated and resolved.

If tracking shows that a package was successfully delivered to the address provided at checkout, the order is considered delivered. We are not responsible for packages that are subsequently lost, stolen, or misplaced after confirmed delivery.

If you receive an item that is materially different from what you ordered, or an item is missing from your shipment, you must contact us **within 48 hours of delivery**.

We may require photographs of the item, packaging, shipping label, and other information necessary to investigate the issue.

If we determine that an error was made by Black Hills Card Shop, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Orders may be cancelled only if the cancellation request is received **before the order has been processed or shipped**.

Once an order has been processed or shipped, it cannot be cancelled.

If you believe your order qualifies for an exception under this policy, please contact Black Hills Card Shop with your **order number and a description of the issue**.

All refund requests are reviewed on a case-by-case basis and must comply with applicable law and the policies of our payment processor.

**By completing a purchase, you acknowledge and agree to this Refund Policy.**